Shipping Policy
| Nationwide | Orders under $150 | $5-10 |
| Orders over $150 | FREE | |
| Rushed Shipping | $20 | |
| International | Not offered at this time | N/A |
All orders are generally processed and shipped within 1-3 business days and delivered after 1-4 business days. Please note that we are not responsible for lost or stolen packages.
Shipping exceptions: The following items are not included in the free shipping scheme. We recommend to choose pickup at checkout if possible, to avoid shipping fees.
Duvet Blankets- Due to high shipping costs, duvet blankets will incur a $20 shipping fee on each blanket ordered.
Floral Arrangements- Because of the extra care and time needed to pack the arrangements securely, a $20 shipping fee will be added to each product ordered.
Refund Policy
You have 3 days from delivery date to request a return.
|
Money back |
Return received less than 8 from delivery date |
|
Store Credit |
Return received less than 14 days from delivery date |
|
Gifts |
28-days for store credit/exchanges |
|
Store Purchases |
3 days money back and 7 days store credit |
Any items discounted 15% or more are final sale and cannot be returned or exchanged for store credit. There are no exceptions. Gift cards are final sale and not refundable.
Return Eligibility: To be eligible for a return, item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on any open linen packages.
To Request A Return: Please submit a request here. A $15 return shipping fee will be deducted from your return refund. To avoid the return shipping fee deducted from your refund, you may mail or drop returns to:
Aura Home, 939 River Ave, Unit 3, Lakewood, NJ 08701
Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will either be credited to your original payment method or will receive a gift card to your email.
Exchanges: We are pleased to offer exchanges on any item over $50. Simply send us an email. Please note you will be responsible to pay for the return shipping of your item, however we will ship the new product for free.
Our Guarantee
We aim to please our customers. Please email us at any time for help. All Aura & Belle linen sets are covered up to one year.
Any linen not washed according to our wash instructions listed here cannot be covered under our 1-year guarantee.
Damages: If you received your item in a less than perfect condition please email us at sales@aurahomenj.com so we can make it right. Please make sure to notify us of any damages BEFORE using your item. Once it was used we cannot replace it.